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Dear Pride Bar Share Exchange Platform Users, The upgrade of the electrical systems at INTJ Billing's premises is now complete and all services have been successfully restored. INTJ Billing now has 2x Tesla Powerwall 2's and an upgraded electrical breaker in the mains switchbox which will hopefully resolve the issue of unscheduled outages whenever there is an issue with Jemena our electrical distributor. We have also updated the firmware on our main server's Ecoflow Battery which may be placed back into service in the future after additional testing (depending on if there are any additional unscheduled outages due to Jemena and the issues that then occur on our mains switchboard) and we have also purchased and installed a new Netgear core switch to replace a failed D-link switch. Outage start time: 9:34 am Services restored time: 1:32 pm Outage time: Approx 4 hours. Kind Regards, Clarke Clarke Towson, BCMS (Bachelor of Computer & Mathematical Science)
CEO INTJ Billing System Administrator of The Pride Bar Share Exchange Platform
m: +61 432 359 166 a: 7 Cullen Court Spotswood Victoria 3015 AUSTRALIA There was a large and rather nasty power outage in Spotswood this evening that affected over 10,000 customers which caused disruption to services including this platform. It was a rather bad one and it knocked out INTJ Billing's infrastructure despite everything being on battery backup, UPS and APC Line-R voltage regulated. Jemena the power distributor has been contacted for more information. Services were down for approximately 14 minutes in total. Kind Regards, Clarke Towson CEO INTJ Billing The server was down for approx 15 minutes this morning for maintenance due to emergency disk space issues on the host VM which required shutting the VM down. Kind Regards, Clarke Clarke Towson, BCMS (Bachelor of Computer & Mathematical Science) CEO INTJ Billing m: +61 432 359 166 a: 7 Cullen Court Spotswood Victoria 3015 AUSTRALIA Hi Everyone, The platform was down for the past 24 minutes approx. This was caused by another brownout and power spike in Spotswood which caused the main connected UPS to alarm, overload and then cut out. The server and associated infrastructure needed to be restarted. This is the second time such an incident has occurred on my infrastructure where a UPS has spiked and alarmed. Due to the issues identified during the first brownout a new UPS and a line regulator has been purchased and the server is now connected via this new power setup via an Ecoflow Delta battery. This will ensure that future brownouts and overloads should be less common and will not affect the main server. Additional work in the near future will be performed to reroute the switches via this new setup to ensure there is no interruption to services. The infrastructure has been restarted and the share exchange platform is back online. Kind Regards, Clarke Hi Everyone, The platform was down for the past 22 minutes approx. This was caused by a brownout and a power spike in Spotswood which caused one of the connected UPS to cut out and alarm. The server and associated infrastructure needed to be restarted. This is the first time such an incident has occurred on my infrastructure where a UPS has spiked and alarmed. The infrastructure has been restarted and the share exchange platform is back online. Kind Regards, Clarke The platform was down for approx 5 minutes at 12:00 noon due to a power spike which the UPS did not cut in quickly enough to stop the server rebooting. The platform was brought back online successfully. Kind Regards, Clarke Towson CEO INTJ Billing The platform was down this morning from approx 12:00 am until 9:00 am. This was caused by an incident on INTJ Billings hosting provider HostPapa. https://www.hostpapastatus.com/ Please note that this platform will be offline from 00:30 to 04:30
am Friday 30th June 2023. This is due to network maintenance by Aussie
Broadband. START DATE: Friday 30th June
2023 00:30 Hrs AEST END DATE: Friday 30th June 2023 04:30 Hrs AEST BREAK/DURATION: 1 x 30min. In addition the site may have connection issues between 8:00 am to 10:00 am on
Friday 30th June 2023. This is due to a planned power outage by
Jemena. The platform and associated communications infrastructure has a battery backup system and it should remain
running however. Dear Shareholders, INTJ Billing experienced an unscheduled outage this afternoon due to a router failure. The router has been rebooted and the platform is back online. My apologies for any inconvenience caused. Kind Regards, Clarke CEO INTJ Billing Dear Shareholders, The platform was not accessible this morning for approx 2 hours. The router required a reboot to resolve the issue. The cause at this stage is unknown but the platform is back up now and accessible. Kind Regards, Clarke Dear Pride Shareholders, The daylight savings issue has now been solved permanently via a custom code update. I have modified the platforms code which calculates the GMT time for the auction ending time to take into account Victorias daylight savings time automatically. Kind Regards, Clarke CEO INTJ Billing Dear Shareholders, The daylight savings issue has been resolved by workaround. The issue was caused by a line of code in the platform where GMT was hard coded and was set to GMT +10 hours. When Victoria cut over to daylight savings GMT became +11 hours. The location of the code has been carefully noted and steps have been put in place to work around the issue when daylight savings changes by updating the code each time. I will add a permanent fix to the code which calculates the current GMT time in Victoria programmatically at some point in the near future. Kind Regards, Clarke Towson CEO INTJ Billing Dear Shareholders, Please note that the platform will undergo maintenance within the next week or so. Mat will make an announcement on the Pride Bar Facebook page. This is to resolve the daylight savings time issue of auctions ending 1 hour early and to resolve some system stability issues. I have within the last 30 minutes logged on to free up RAM and CPU to resolve the system slowness that was experienced today. The server has been up and serving shareholders for almost 6 months now without a single reboot which is quite an achievement! Kind Regards, Clarke Towson CEO INTJ Billing Dear Pride shareholders and prospective shareholders, The latest share auctions have experienced an unexpected technical issue due to the daylight savings cut-over that occurred in Victoria on October 2nd 2022. The
time on the platform is correct and the time on the server is correct however there was a
discrepancy with the time remaining on the main auction page for
each share and the ending soon auctions pages link. This might be because the sellers auctioned the latest round of shares before daylight
savings and then when daylight savings occurred on Oct 2nd the platform
got confused. This resulted in the share auctions closing 1 hour before they should have on the main auctions pages whilst displaying that there was still 1 hour left in the auctions and then closing at the correct time on the ending soon page. I am looking into the technical reasons as to why this issue occurred and will implement a fix asap. Please note that the issue is not the fault of the buyers or sellers in any way and is likely due to a coding oversight by the platforms developers. Please note that this issue is also affecting the latest still running share auction. The current seller of the 2 x share auction and any buyers interested in this auction please take note of this. Kind Regards, Clarke Towson CEO INTJ Billing The platform was down due to an unscheduled power outage by Jemena https://jemena.com.au/ which affected the Spotswood area where the platform is hosted. Whilst INTJ Billings server infrastructure including the platform stayed up due to the main EcoFlow backup battery the smaller Ecoflow battery which kicks in to power the INTJ Billing main router connection to Aussie Broadband has an issue where if the power goes off the unit needs a small switch at the side to be pressed in to ensure power is not disrupted to any connected devices. Due to this issue the INTJ Billing router lost power and the platform was down for approx 3 hours and 15 minutes. Ecoflow will be contacted later today and asked if they can implement a new feature in their next firmware release to ensure the switch comes back on automatically after a power failure so this issue does not crop up again in the future.  Power Outage start: 8:00 am Melb time Power Outage finish: 9:45 am Melb time Platform inaccessible between: 8:30 am 11:45 am Melb time Platform back online: 11:45 am Melb time Please note the share platform platform will be down for a few hours on Wednesday morning due to Aussie Broadband doing some planned maintenance on their network. See email below. Kind Regards, Clarke
The share auction platform experienced a brief outage yesterday Sunday 7th August 2022 due to a billing issue with HostPapa INTJ Billing's hosting provider in the USA. The billing issue was quickly resolved and steps put in place to ensure a similar outage doesn't happen again. The cause of the billing fault was related to an account migration from PacificHost to HostPapa a few years ago which created 2 distinct billing accounts as well as an issue with the email address on file which was an old one that was not being actively monitored. Aussie Broadband have resolved the issue The platform is experiencing some issues at the moment with email delivery. This is suspected to be due to a problem with Aussie Broadband INTJ Billings broadband supplier. A fault has been logged with Aussie. Dear Shareholders, hope all are well and keeping warm and healthy! We write today to provide an update following the closure of the 2022 Financial Year (F22): The 4 hour emergency battery that powers INTJ Billings computing infrastructure in the event of power failure is now back online. The firmware has been updated on the battery which resolved the issue of the unit being stuck at 0% and not charging. The reason why this occurred was a setting called “change auction duration when a bid is placed” was ticked in the administrative settings of the auction platform. This changed the duration of the first share auctions shortening them which was unexpected by prospective buyers and sellers. This issue had not been noted by myself during the beta testing I did with trial users last year. I have now disabled this setting so it does not cause the same problem again in future share auctions. Kind Regards, Clarke |
